Frequently Asked Questions (If you cannot find your answer here then please call us)

Do you have to see the job first to give me a quote?

In most circumstances no. We have been in the business long enough to be able to quote a price over the phone for cleaning your carpets. Check out here how competative our prices are. However if the job is out of the ordinary then we may need to see it first. 

With fabric suites we always prefer to see the suite first before quoting a price as it depends on the type of material it is made from and how it has to be cleaned, as well as how long we estimate it will take to clean it. 

You’ve quoted me a price. Could that price change before the job is finished?

No. We will always keep to the price that we have quoted. However, if the job has not been correctly described to us, and it will take a lot longer than we have estimated to obtain a good result, we will advise you of any change before we commence any work.

Do you clean all or just part of the carpet?

Unlike some companies who will only clean the walk areas, we will normally clean all of the carpet from wall to wall unless we are specifically asked to only do certain areas.

Do I have to remove all the furniture from the room?

No. All we ask is that you remove all of the smaller and fragile articles away from the floor. We will move chairs, tables, and sofas if you would like to have them cleaned underneath. We will not move items that are too heavy or too fragile to be moved, such as display cabinets or large TV’s on glass stands!


How long will it take to clean my carpets?

It really depends on the type of carpet, the amount of dirt or staining on it, and how well it responds to cleaning. We usually estimate a cleaning time of one hour per room, plus about 30 minutes of setting up and packing up time. However if a job takes longer than estimated we will usually continue until the job is finished without any extra charge to you.


How long will the carpets take to dry?

It depends on the type of carpet. Some carpets can be virtually dry by the time we have finished the job, but normally it is around one hour. In areas that are particularly dirty extra solution may have to be used and it may then take a little longer to dry.

Can you remove stains?

Yes, most stains can be removed. We always use high quality 'active' solutions, so most stains will be removed during our usual cleaning process. We may need to use specialist solutions to remove some heavier type of stains such as tea, coffee, and wine etc. But where the stain has effectively changed the colour of the fibre (or re-dyed it) the stain may have become permanent. This is especially possible with wool carpets. Stains from colourings contained in certain food such as curries, or drinks containing Sodium Benzoate (E211) such as Lucozade, Iron Bru or Dr Pepper may not be removable.

Can you clean my rug?

Of course. We can clean most types of rugs including pure wool. Unfortunately we do not clean special hand made types of rugs such as Afghan and Chinese.


I work through the week. Can you come at any other time?

We prefer to work through the week also, but if this is not suitable we would be happy to arrange an appointment for an early evening or a weekend to suit you.


My flat is on the 10th floor. Will you be able to reach this?

Super-Clean vans are equipped with a variety of machines to suit different jobs and situations. If we cannot access the property with a truck-mounted or larger wheeled machine we will use our more compact portable HWE machines that can be carried up stairs by the operator.


Can you clean when there is nobody in the property?

Yes. We are fully insured to handle keys and work within your property whilst you are not there.

Can you clean blood and bodily fluid stains?

Yes. Super-Clean are especially experienced in the treatment and removal of such stains using Bio Enzime products. We follow a strict code of practice and conduct whilst dealing with this unfortunate type of situation.

Why don't I just hire a carpet cleaning machine and do the job myself?

Machines such as Rug Doctors that can be hired from local supermarkets are in escence quite good little machines but they can do a lot of damage to your carpets if they are used incorrectly. The main problem is over wetting of the carpet which can lead to the carpet shrinking or smelling. Unsightly marks can be left on the carpet by an inconsistent cleaning or flushing method which usually leaves dirty solution still in the carpet. There is also not much advantage in doing the job yourself because the total cost of hiring the machine along with the correct quantities of cleaning solution required to do the job will work out at around the same cost as Super-Clean doing a professional job for you.

Why don't I just buy my own carpet cleaning machine as advertised on the TV?

It is impossible for the DIY machines such as Vax and Bissell etc to ever clean a carpet in the way that they claim it will in their glossy adverts! Successfull cleaning of any carpet is down to the sheer power of the vacuum motor that is used to flush and extract the dirty solution back out of the carpet. Professional machines have extremely powerful vacuum motors and the DIY ones only have very small ones which results in them not having enough suction to remove all the dirty solution back out of the carpet and subsequently damaging it. For the price you pay for one of those machines you could have your whole house professionally cleaned every year. 

Why should I choose Super-Clean?

Because Super-Clean are fully experienced in all types of Carpet and Upholstery cleaning and we have been in this business since 1992. We are also fully insured for all of the work we do and we always use professional machines and solutions to do the job. If you are thinking about choosing someone else to do the job please always first check that they have the experience, are fully insured, have a land line telephone number, and most importantly they advertise a physical address that they operate from before you let them into your property to undertake any work.


If you have any questions that we have not listed above please contact us on

0191 455 2929 or 07708 565 077